Find all our « How-to » videos following the link : How-to videos

Download our User Guides here

Download our Installation Guides here

If you need more support or need any other information, contact us: support@drinkotec.ch

All our dispensers ans solutions have a 2 years warranty (24 months).

We guarantee the availability of spare parts for 10 years.

Our solution price list for distributors is available on demand.

Please contact us: support@drinkotec.ch

yes, we offer a discount for orders of 25 units or more.

Payment terms are as follows:
50% on order
50% on delivery

We strongly recommend applying the recommended retail prices for the machines. You are free to apply your own prices concerning your working hours etc…

Delivery times are given for 8 to 12 weeks from receipt of 1st instalment unless otherwise specified in the quotation.

If those deadlines are too short for your project. Please send us a request to ask for current state of delivery times.

Drinkotec Sàrl will do its utmost every effort to meet them, but cannot be held responsible for delays due to force majeure, such as strikes, fires, accidents,
transport damage or any other cause beyond its control, in particular delays in supplies from suppliers.

Drinkotec Sàrl shall not be held liable for any delays if the buyer fails to provide necessary data or if the customer modifies his order.

Delays in delivery do not entitle the purchaser to withdraw from the contract or to claim damages.

1. To place an order as a reseller, contact your privileged account manager or contact us at: support@drinkotec.ch

2. You will receive an order confirmation.

3. You will receive a 1st instalment invoice. This payment triggers your order processing.

4. Your order is shipped (if we insure the delivery) or you will receive a confirmation to collect it.

We offer complete flexibility in the delivery of materials. Depending on your preferences, we can either use our own delivery service or collaborate with your designated carrier.

If Drinkotec undertakes to deliver the equipment, this service will be invoiced.

Our goal is to provide you with a delivery solution that meets your specific needs, ensuring an efficient and personalized process.

We would ne glad to welcome you in our offices to train your teams on all our solutions.

If you need any assistance or in order to book a training, please contact us: support@drinkotec.ch

Find all the marketing resources available to you on our dedicated page: Marketing Resources.

For any other resources or special request, please contact us: support@drinkotec.ch

This platform has been designed especially for you. You’ll find all our latest news and updated documents.

Follow us on Linkedin too, so you don’t miss a thing: Drinkotec on Linkedin

To report a problem, contact your privileged account manager or contact us at: support@drinkotec.ch

To access the setting screen on your Neo, it is important to start swiping at the beginning of the screen and not on the black side or in the middle of the screen.

We recommand you to use a Brix cup to do the brix ratio on Neo.

If you do not have a brix cup to apply the ratio, you can calculate the amount in milliliters needed to meet the ratio. The calculation is as follows:
amount of water x ratio

For example, for the NEO, the calculation is as follows:

220 / ratio
If your ratio is 1:5, the calculation is: 220/5 = 44

You will need 44 ml of syrup when you adjust the brix.

To access the setting screen on your Neo, it is important to start swiping at the beginning of the screen and not on the black side or in the middle of the screen.

To access the setting screen on your Neo, it is important to start swiping at the beginning of the screen and not on the black side or in the middle of the screen.

The image has to be 250×250 pixels size.

We recommend using a circular logo for design purposes.

• The video resolution should not exceed 1920x1080pixels. The ideal resolution is 1280×720 pixels.
• The video should not exceed 25MB.
• It must be in mp4 format.